Privacy policy

Janssen Pharmaceutica NV is concerned about privacy issues and wants you to know how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the Website or Web property (including, for example, a mobile website or application) operated and controlled by us, from which you are accessing this Privacy Policy (referred to below as the “Site”). By providing personal information to us or by using the Site, you agree to the terms and conditions of this Privacy Policy.

Information collection

Passive Information Collection and Use

As you navigate through the Site, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies. We and our external service providers collect and use passive information in different ways, including:

  • Via your browser: Most browsers collect certain data, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version and type and sort of internet browser. We may collect comparable information, such as the type of device and the identification number, if you access the Site using a mobile device.
  • Use of cookies: Cookies are small data files that are stored directly on the computer that you use. Cookies allow us to collect information, such as the browser type, time spent on the Site, pages visited and language preferences. We and our service providers use this information for security purposes, to make navigating easier, to display information more effectively, and to personalize your experience while visiting the Site. We also use cookies to recognize your computer or device for increased ease of use of the Site, such as remembering the contents of your shopping basket. In addition, we use cookies to collect statistical information about the use of the Site to continuously improve the design and the functionality, to understand how persons use the Site, and to help us to answer questions about the Site. Cookies also allow us to choose which of our advertisements or offers are most attractive to you and to display these when you are on the Site. We can also use cookies in online advertisements to record reactions from consumers to our advertisements.
    You can refuse these cookies by following the instructions in your browser; however, if you do not accept them, you may experience some inconvenience when using the Site. It is also possible that you will not receive any advertisements or other offers from us that reflect your interests and requirements. You can find more information about cookies at
  • Use of Flash cookies: Our use of Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”)) allows us, among other things, to display information that is more tailored to your interests, to guarantee constant access to and use of the Site, and to collect and retain information about your use of the Site. If you do not want Flash LSOs to be downloaded onto your computer, you can change the settings on your Flash player to prevent download of Flash LSOs by making use of the tools that are available on the configuration screen for website download settings. You can also manage Flash LSOs by going to the General Download Settings screen and following the instructions, which may include instructions that explain, for example, how existing Flash LSOs can be removed (the Macromedia site refers to these as “information”), how you can prevent Flash LSOs from being saved on your computer without your permission, and (for Flash Player 8 and later) how you can block Flash LSOs which have not been provided by the manager of the page where you are now. We wish to point out that if you set up Flash player in such a way that acceptance of Flash LSOs is restricted or limited, this may reduce or hinder the operation of some Flash applications, including possible Flash applications that are used in connection with the Site or our online information.
  • Use of pixel tags, web beacons, clear GIFs or other comparable technology: These may be used in connection with some Site pages and HTML formatted e-mail messages in order, among other things, to follow actions of Site users and recipients of e-mails, to measure the success of our marketing campaigns, and to compile statistics about the use of the Site and response percentages.
  • Behavior advertisements online: The use of cookies, pixel tags, web beacons, clear GIFs or other comparable technologies allows our external suppliers to provide advertisements about our products and services when you visit the Site or other websites or web properties on the internet. Such suppliers may place pixel tags, web beacons, clear GIFs or comparable technologies on the Site and other websites and web properties and also install or recognize cookies from external parties when you visit the Site or other sites or web properties. They may use information about your visits to the Site or other websites or web properties in order to display advertisements about goods and services which may be of interest to you.
  • IP addresses: Your IP address is a number which your internet provider automatically assigns to the computer that you use. An IP address is automatically identified and recorded in our server log files every time a user visits our websites, together with the duration of the visit and the pages that have been viewed. Collecting IP addresses is a standard procedure on the internet and many websites do this automatically. We use IP addresses to calculate use levels on the Site, to support diagnoses of server problems and to make it possible to manage the Site.
  • Information about the device: We may collect information about your mobile device, such as a unique device identification number.

How We Use and Disclose Information

We use and disclose information you provide to us as described to you at the point of collection.

We also use information from or about you:

  • for our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying Site usage trends, personalizing your experience on the Site by presenting products and offers tailored to you, and determining the effectiveness of our promotional campaigns.

We also disclose information collected through the Site:

  • to our affiliates for the purposes described in this Privacy Policy. A list of our affiliates is available here (click on the link for Form 10K, Exhibit 21, under “SEC Filings”). Janssen Pharmaceutica NV is the party responsible for the management of the jointly used Personal Information;
  • to our third party partners with whom we offer a co-branded or co-marketed promotion;
  • to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer services, e-mail and direct mail delivery services, credit card processing, auditing services, and other services, in order to enable them to provide services; and
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

In addition, we use and disclose information collected through the Site as we believe to be necessary or appropriate: (a) as permitted by applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We may also use and disclose information collected through the Site in other ways, with your consent.

We also use and disclose information we collect passively as described above, under “Passive Information Collection and Use,” and for any other purpose, except where we are required to do otherwise under applicable law (for example, if we are required to treat such information as personal information). In addition, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

Third party sites and services

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any Site or web property (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of, or inclusion of a link to, any such Site or property on the Site does not imply endorsement of it by us or by our affiliates.


We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please notify us immediately of the problem by contacting us in accordance with the “Contacting Us” section below.

Retention period

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.

Cross-border transfer

Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Site or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your own country.

Sensitive information

Unless we specifically ask or request this, we will not ask you to send or disclose to us sensitive personal information (e.g. information concerning race or ethnic origin, political views, religion or other beliefs, health, criminal record or trade union membership) on or via the Site or otherwise. Should we ask you to provide us with sensitive information, then we will do this with your express permission.

Updates to this privacy policy

We may modify this Privacy Policy. Take a look at the “LAST UPDATE” caption at the top of this page to see when this policy was last updated. Changes to this Privacy Policy will take effect when we place the revised Privacy Policy on the Site. By using this Site after such changes have been made, you agree to the amended Privacy Policy.

How to contact us

If you have questions about this Privacy Policy please contact us via:

Turnhoutseweg 30, B-2340 Beerse, Belgium